Google Octro Inc: How to get a refund

What is the charge labeled “Google Octro Inc,” and how does it relate to a scam that has siphoned money from users’ credit or debit cards?

These transactions often occur without OTP verification, which is the most serious issue with this type of card usage. When this happens, multiple unauthorized transactions are usually processed in quick succession.

I am a victim of such fraudulent transactions. In this post, I will explain exactly what steps to take if you receive a message from your bank stating that a certain amount has been deducted from your account using your card. Because these transactions are processed as international transactions, OTP verification is often not required.

One morning, I discovered multiple unauthorized charges on my credit card. When I tried to investigate the source, my credit card app showed the description “Google* Octro Inc, Mountain View, CA.”

At first, I was confused, but I suspected that these were fraudulent transactions. After researching Octro Inc, I found that it is an app development company that publishes gaming applications such as Teen Patti, Tambola, Indian Rummy, Poker, and others.

So here is proof of the money that was deducted from my credit card which was previously used on Google play.

So what do you have to do if you face a similar kind of issue and money is deducted from your Credit/ Debit card.

You will never like to lose money to this fraud rather you can have a party with that money at a bar or you can gift a budget smartphone to your girlfriend.

Block Your card

The first thing you should do is block your card as soon as you notice a transaction occurred from your card with the name Google Octro Inc or Google Moonfrog.

As per my research, most of the victims hold an SBI credit or debit card that they used to purchase something from the play store.

But it does not mean other cards are not affected. If you have not encountered these fraud transactions then I will suggest you disable the international transaction on your card.

If you use the mobile app to maintain your card then it may have the option to disable international transactions. If not then visit the nearest branch of your card provider and ask them to disable it.

Also, file a fraud complaint with your card provider. Depending on the bank they may take from 30 to 60 days to investigate your matter. I got my refund in 20 days and almost 95% of the total amount.

File a Complain

File an Online Complaint with the Cybercrime department online. Go to the official website and click the ‘ Report Other Cyber Crime’ option.

• Then click on ‘File a Complaint.’

• Then create a new account with your mobile number and email id.
• Then fill the form with all the details like name, bank name, account number/ credit card number, transaction date, total amount, and a snapshot of the transitions reflecting on your account.
• You have to provide a national identification card for identification.
• After you submit all the details click on ‘Submit and Save’.
• After you submit the form, a reference number will be generated regarding your complaint and you can download a pdf copy of your complaint.

File a complaint with Google for a Refund

You can also file a complaint with Google for a refund as the transactions are done via the Google platform.

You need to fill a form with google with all the details like account number/credit card number, name, amount, transaction date, and others.

Wrapping Up

So these are the three steps you need to take if you find out unauthorised transactions from your card with the name Google Octro Inc or Google Moonfrog.

If your bank takes longer, you can file a complaint with the banking ombudsman. Keep faith that most of the time, people get their money back if you have taken all necessary action within three days. A delay may reduce the likelihood of receiving the refund.

You need to do it as soon as possible without delay. Also, you should log out from your smart TV using your primary Google account to keep it safe.

Note- I got my money back in 90 days and all of it following these steps.

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